Overview
This Privacy Policy explains how Zentara Naturals Pvt. Ltd. collects, uses, stores, and protects personal information when you visit https://swadsaathi.in, submit an enquiry, sign up for updates, or place an order with us.
By using our website or sharing your information with us, you agree to the practices described below. If you do not agree with this policy, please do not use the website or submit personal information through our forms.
Information We Collect
We collect information you choose to provide, such as your name, email address, phone number, shipping details, billing details, and the contents of messages submitted through contact or order-related forms.
We may also collect limited technical information automatically, including browser type, device information, approximate location, referral source, and on-site activity needed to operate, secure, and improve the website.
- Contact details shared through enquiry forms or email conversations
- Order and fulfillment details needed to process purchases or shipping requests
- Marketing preferences when you opt in to receive updates
- Basic analytics and cookie data used for website performance and security
How We Use Information
We use personal information to respond to enquiries, process orders, coordinate shipping, provide customer support, send service-related updates, and maintain business records.
Where you have opted in, we may use your contact details to send product updates, launch announcements, or brand communications. You can unsubscribe from marketing messages at any time.
- Respond to support, wholesale, gifting, or partnership requests
- Process transactions and coordinate dispatch or delivery
- Maintain fraud prevention, site security, and operational logs
- Understand website usage trends and improve the user experience
Data Retention and Security
We retain information for as long as reasonably necessary to fulfill the purpose for which it was collected, comply with legal or accounting obligations, resolve disputes, and enforce agreements.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Rights and Choices
You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and reasonable verification of your identity.
You may also opt out of marketing communications by using the unsubscribe link in our emails or by contacting us directly at hello@swadsaathi.in.
Contact Us
Questions about this Privacy Policy or requests relating to your information can be sent to hello@swadsaathi.in or addressed to Zentara Naturals Pvt. Ltd., H.NO.2622 LAMBACHIWADI TAL, MURBAD, THANE, LAMBACHIWADI 421401, Murbad Tahshil, Ulhasnagar & Ambarnath Tahashil (Thane Zone-9), Maharashtra - 421401.
We recommend that this policy be reviewed periodically and updated whenever business practices, website features, or legal obligations materially change.